Accept or allow any firewall messages that display during the printer software download and installation. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.Ĭheck your firewall software: Your firewall software might prevent the printer from accessing the computer.
Make sure the 2.4 GHz router band is turned on and broadcasting.
Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router.
Follow the on-screen instructions to connect the printer to the network. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. If the problem is not too bad or the repair process is not too complicated, then you can just repair your printer and thus spend that money differently than originally planned.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. In general, until you get to local computer service with your beloved HP printer, you should really use HP Print and Scan Doctor and see if you can fix any problems yourself. All you have to do is run HP Print and Scan Doctor and after a short extraction of temporary files you can select the printer you want to troubleshoot. Moreover, you can look for potential problems with any of your installed printers, whether they are local or network devices. You should use this tool at all times when working with HP printers to benefit from on-the-go troubleshooting. HP Print and Scan Doctor (formerly HP Scan Diagnostic Utility) helps HP printer users diagnose and resolve printing and scanning problems, and even various connection errors quickly and easily. Download HP Print and Scan Doctor 5 - Diagnose and resolve various printing and scanning problems and even connection errors for your computer HP Print and Scan Doctor:
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